Customer Service

Our Service

Waggin' Tails is committed to results and, theories or opinions. Over the years we have seen countless pet owners led astray by poor nutritional advice. Although well intended, many pet professionals simply don't have the customer base or information available to make sound nutritional recommendations. If you talk to 100 people, you're likely to end up with 100 different nutritional opinions. How many times have you run into someone who tells you that the food they feed is the best? Quite often, this marks the beginning of a series of food and product changes that bring terrible results to your pet. Sound familiar?

The comment most heard from our customers is "the more I read or talk to people, the more confusing it gets." Unfortunately, this is largely due to people with limited background or information acting as "experts". The truth is that there are very few experts. There is only one way in which you can evaluate a product and that is by the long term results that other pet owners have reported while using it. Waggin' Tails offers a simple solution to this confusing situation -- A database full of results and testimonials from thousands of satisfied pet owners around the country. Our job is to be knowledgeable, to thoroughly explain any product we sell, and to report to you the results that our customers have experienced, good or bad.

We are obsessed with customer service. Our customers and our staff are one in the same. We're all people who are extremely passionate about our pets. Our staff is made up of pet owners who spend their entire day talking to customers about food, nutrition and pet care. Our expertise is helping you find the right products for your pet.

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