Customer service hours are 9:00 a.m. to 4:00 p.m. Eastern Time Monday through Friday.
We are here to help you. Please review the following information before contacting us.
Fastest Method of Contact-Email
The most efficient and fastest way to communicate with us is via email. During regular customer service hours, our response is immediate, generally within the hour and most often within 15 minutes. You can send all inquires and questions to us at info@waggintails.com
Contact by Phone
When calling us, you will be prompted to leave your name, daytime phone and a brief message. Your call will be returned by the end of the current business day.
Our toll-free number is 800-946-8245
Please note that we are NOT the manufacturer of the products listed on our site. If you are looking for information on where you can buy products locally, you will need to contact the MFR directly.
Other Contact information
Our physical and mailing address is
Waggin Tails
25 Downing Parkway
Pittsfield, MA 01201
Our Fax number is toll-free 888-946-8245
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